Refund & Cancellation Policy

1. Cancelling your subscription

You may cancel a paid plan at any time from billing settings (or by emailing support@capten.cc if self-serve cancel is unavailable).

Monthly plans: cancellation stops the next renewal; you keep access until the end of the current paid period.

Yearly plans: cancellation stops the next annual renewal; you keep access until the end of the paid year unless we expressly agree otherwise in writing.

2. Refunds

Because Capten is a digital service that consumes GPU/compute when you caption videos, fees are generally non-refundable once a billing period has started.

We may issue a full or partial refund at our discretion if:

• You were charged in clear error (duplicate charge, wrong plan)
• The Service suffered a sustained, material outage that prevented reasonable use and we could not provide a workable remedy
• Required by applicable consumer protection law

Refund requests should be emailed to support@capten.cc within 7 days of the charge, with your account email and invoice/payment reference.

3. Free plan

The Free plan does not require payment. Downgrading from a paid plan to Free takes effect after the paid period ends (unless we grant earlier access changes).

4. Launch / promotional pricing

If you subscribed under launch pricing, continuous subscribers may keep that rate as described at checkout. If you cancel or allow the subscription to lapse and later resubscribe, then-current list pricing may apply.

5. Usage & add-ons

Video quotas, WhatsApp caption quotas, and any pay-per-use add-ons are consumed when jobs complete successfully under our metering rules. Unused quota typically does not roll over unless we state otherwise for your plan. Add-on purchases are non-refundable once the related usage is delivered.

6. Taxes

Displayed prices may be exclusive of GST or other taxes. Taxes collected are handled per law and are generally not refundable except where the underlying fee is refunded and tax rules require adjustment.

7. Chargebacks

Please contact us before filing a payment dispute so we can help. Unjustified chargebacks may result in suspension pending investigation.

8. Contact

Billing support: support@capten.cc